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Creative Cloud won't open, shows up in system tray before closing immediately.

New Here ,
May 01, 2022 May 01, 2022

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Creative Cloud Desktop application opens for a brief moment in the system tray but just disappears without doing anything. The window for the application never opens. When I check task manager all of the Creative Cloud background processes are all running, including Creative Cloud itself. When I try to reinstall Creative Cloud the results are the same. A peculiar thing I've noticed is that the Creative Cloud Installer never actually completely closes and just runs in the background as I've noticed from task manager, even when it has "finished" installing. 

I've used the Adobe CC Cleaner tool multiple times and deleted any trace of Creative Cloud before reinstalling, done numerous restarts, tried running it in compatability mode, installed the MS C++ Redistributables for both 32 bit and 64 bit systems, but nothing works. The outcome is always the same.

I just want to try and install Photoshop, but Creative Cloud isn't cooperating with me. What can I do to fix this.

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File sync , Libraries

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Community Expert ,
May 01, 2022 May 01, 2022

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can you uninstall the cc desktop app using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

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New Here ,
May 01, 2022 May 01, 2022

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I downloaded it and it seems to have successfully removed ACC from my computer. What should I do next? I'm going to try reinstalling CC in the meantime 

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Community Expert ,
May 01, 2022 May 01, 2022

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skip to the clean install.

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
May 04, 2022 May 04, 2022

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It still has not worked. I am running Windows 11 btw, I don't know if it might just be a compatability issue .

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Community Expert ,
May 04, 2022 May 04, 2022

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there won't be a compatibility problem if you follow the directions.

 

otoh, if you skipped steps, then you can expect problems which would include a compatibility issue esp. if you downloaded the cc app with win 10, then upgraded to win 11 and used the same installation file with win 11.

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New Here ,
May 04, 2022 May 04, 2022

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I have followed the steps accordingly and downloaded new installation files for downloading Creative Cloud, I don't know what else to do. Is there any sort of log file I can send?

 

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New Here ,
May 04, 2022 May 04, 2022

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I've even updated all the VC++ files

 

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Community Expert ,
May 04, 2022 May 04, 2022

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use a different browser or clear your browser cache to download the cc desktop app and ensure you're downloading the win 11 installer.

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New Here ,
May 04, 2022 May 04, 2022

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Where can I get the Windows 11 installer?

I haven't been able to find one

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Community Expert ,
May 04, 2022 May 04, 2022

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i think it's the win 10 v 1903+ installer, but i don't have win 11 so i can't test that.

 

but with a cleared browser cache, go here, How to download the Creative Cloud desktop app (adobe.com)

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New Here ,
May 04, 2022 May 04, 2022

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The result is still the same.. I'm really trying here 

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Community Expert ,
May 04, 2022 May 04, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
May 05, 2022 May 05, 2022

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Welp, that somehow failed as well lmao
I stayed with a specialist for nearly 4 hours yesterday and they were about as stumped as I am, they tried everything from renaming files to changing permissions around to enabling the admin account

I uhm.. Hmm. If all else past this fails I might as well just wait until Creative Cloud gets another update and pray that the issue is resolved.

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Community Expert ,
May 05, 2022 May 05, 2022

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or if you're desperate, reinstalling and updating your os (after backing up your data) and then installing cc would work.

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New Here ,
May 04, 2022 May 04, 2022

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Update: I tried installing a previous version of ACC from
 https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
I installed the x64 version for recent versions of Windows 10 and beyond and it yielded the same result, however I tried downloading the 32 bit version for Windows 10, 8 and 7 and installed that and the installer ran and installed updates without any issues. It kept updating through different versions until it eventually got to the most recent version and the problem started again. 
So what I can conclude from this is that it probably is a Windows 11 comparability problem with the most recent version of Adobe Creative Cloud. 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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The Adobe Creative Desktop is compatible with Windows 11. I know, because I have it running on my laptop. However, I have problems on my desktop computer. The ACD window will open and close immediately. Updates will still work and appear after a while. I assume it has to do with the graphics display of the app, maybe incorrectly calling the Windows API for its display. I have not found a solution yet. (April 2023)

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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LATEST

@ReneGrothmann 

 

have you

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
May 01, 2022 May 01, 2022

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Update, reinstalling it didn't work even after using the uninstaller.

 

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