Creative Cloud won't show shared files

[konstantin_1456]

Hi everyone,

I've been using the Creative Cloud and Adobe software for quite some years now and never ran into this issue. Here's my situation:

I had to change my subscription and therefore just created a new account, with which I have now subscribed all softwares again. My other account is still subscribed for 2 more days. On my original account, I uploaded a lot of files on the Creative Cloud to work on them with my colleague. Of course wanting to use my files on the new account as well, I just shared the documents with the e-mail of my new account.

But here's the issue: Not a single file shows up on my new account in the "Shared with you" folder. I even copied the link and can open the document in my browser, but cannot edit the file but only "Copy to files". On a side note, I double checked that I gave permission to edit and even tried it with multiple files. I cannot edit a single one nor see them in the shared folder.

What could I try or do to fix this? I already restarted CC, my MacBook (m1 pro 16gb 2021), nothing worked.

I really need those files and hope somebody can help me. Appreciate any answers!

Cheers,

Konstantin

[kglad]

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

if not use your mobile cc app to check for mobile generated saves.