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Creative cloud won't stop syncing

New Here ,
Jun 04, 2018 Jun 04, 2018

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I have tried everything I read on fixing this issue, re-installing, re-starting I did it all and after 5 days it is still syncing. My files update and sync but the CC App continues to sync and so I can't share any files. What can I do??

Thanks in advance for any help.

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File sync

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correct answers 1 Correct answer

Adobe Employee , Jun 19, 2018 Jun 19, 2018
Hi,Thanks for reporting the issue.Would you be able to collect and upload log files from your system?Here is a link to an article about the tool with a link to download it.Log Collector ToolThe tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.Engineering may have some additional questions but this will help us get started.Thanks,Puneet Aggarwal

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New Here ,
Jun 19, 2018 Jun 19, 2018

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I'm having the same issue, any help?

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Adobe Employee ,
Jun 19, 2018 Jun 19, 2018

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Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

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New Here ,
Jun 20, 2018 Jun 20, 2018

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Thanks, I got it resolved, I removed the folders that were not syncing and

renamed them and added them again.

Pete

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Community Beginner ,
Jun 20, 2018 Jun 20, 2018

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When I can get to my other machine, I'll go ahead and collect the logs for you.

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New Here ,
Aug 23, 2018 Aug 23, 2018

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Hi,

I have downloaded the Log Collector Tool however when I am asked to sign in it will not accept my password.  I checked I had downloaded the tool for Mac as well.  Any reason for this I have also checked my password was correct.

Regards\

Jenny C

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New Here ,
Sep 19, 2019 Sep 19, 2019

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So I'm not sure if this solution is permanent - I'll test it again in a few days - but for now it's seemed to have solved it for the most part:

I just went into my Apps via my Windows settings, clicked Adobe CC and selected "Uninstall", and it pops up asking whether to uninstall or Repair. Just clicked Repair, let it do it's thing, opened CC up again and the file sync was suddenly showing the actual file count and was progressing slowly (neither of which it was doing before). 

Will comment again if it stops working. 

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