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Creative Cloud Won’t Upload New Files

New Here ,
Nov 19, 2020 Nov 19, 2020

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Hi, I have Creative Cloud and Photoshop installed on my iPad. Since downloading them, I've been able to export jpg versions of the images i've made in photoshop onto CC, no problem. Now, it just sits in the upload queue. I let it sit for 24 hours thinking it was the file size, but still nothing. I just see a grainy preview image of the file in CC while it sits in the queue. Same issue now too when I try to upload an image from my camera roll onto CC.

 

It used to upload super quickly, no problems.

 

Any ideas? Thanks!

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File sync

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correct answers 1 Correct answer

Explorer , Nov 20, 2020 Nov 20, 2020
Hi Olivia, Does uninstalling and reinstalling the Creative Cloud app help?Uninstall the Adobe Creative Cloud desktop application Please let me know if you see the same result after trying that. Best,- Lena

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Explorer ,
Nov 20, 2020 Nov 20, 2020

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Hi Olivia,

 

Does uninstalling and reinstalling the Creative Cloud app help?

Uninstall the Adobe Creative Cloud desktop application

 

Please let me know if you see the same result after trying that.

 

Best,

- Lena

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Yes, that helped! Thank you!!!

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Explorer ,
Nov 20, 2020 Nov 20, 2020

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Glad to hear that. Kindly mark the answer as "Correct Answer" to make it easy for others to find the solution.

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