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Creative Cloud

New Here ,
Jul 30, 2022 Jul 30, 2022

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Hello. Today I tried to move a folder from desktop to creative cloud and i had an error message saying that the cloud couldn't load the files and they just disappeared, now I can't find them anywhere. Is there a way I can find them back?

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File sync

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correct answers 1 Correct answer

Community Expert , Jul 31, 2022 Jul 31, 2022

1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

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Community Expert ,
Jul 31, 2022 Jul 31, 2022

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1. check your computer's trash.

2. check the cc files by opening the cc desktop app>clicking the cloud icon at the upper right>click cc web and check the ~10 folders (including deleted).

3. use a restore program (google it) to restore your files.

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New Here ,
Aug 01, 2022 Aug 01, 2022

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It worked! Thank you

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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which one worked?

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New Here ,
Aug 01, 2022 Aug 01, 2022

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The second one

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Community Expert ,
Aug 01, 2022 Aug 01, 2022

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ok, thank yiu for the information.

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