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Creativecloud: File synching error. But files identical on both pcs

New Here ,
Jan 19, 2023 Jan 19, 2023

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Hi all

One of my two pcs get the message in Creativecloud: File synching error.

When I compare teh files on both pcs manualy teh are identical, so everthing seems to be well synced. 
So whats wrong the and how to get rit of this message?

 

Gr Johan

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Jan 19, 2023 Jan 19, 2023

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I followed your instruction, without a good result.

perhaps teh hard way? remove to creative cloud app totally?

 

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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here's the full fix.  hopefully you don't have to go to the end:



repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Jan 27, 2023 Jan 27, 2023

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Thanks , problem solved!

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Community Expert ,
Jan 27, 2023 Jan 27, 2023

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you're welcome.

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