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deleted file empty but storage full

New Here ,
Jul 25, 2023 Jul 25, 2023

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my deleted files are empty but also my storage files are 95.6 GB.
I am using 45.5 GB for sync. Where is my 50 GB storage. I can't upgrade my storage because for my country. And deleted files not working. when i delete new files, its not showing deleted files. deleted files always empty.

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Cloud storage web assets , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Jul 25, 2023 Jul 25, 2023

contact adobe support via chat. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if

...

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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to clear or check all files stored on adobe's servers, use a web browser to navigate to the following locations. at each location there are several folders and links to check:

 

https://assets.adobe.com  

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

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New Here ,
Jul 25, 2023 Jul 25, 2023

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I check all links. All deleted folders are empty. I am only using the document cloud. 

 

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New Here ,
Jul 25, 2023 Jul 25, 2023

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My deleted files are bugged, I guess. Because when I delete a new file not showing deleted files. I have 50 GB deleted files, but I cant see them. 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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sign out and then back in to your cc desktop application, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

then reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Jul 25, 2023 Jul 25, 2023

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It is not working. I delete different files my storage does not decrease. 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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only when you delete from a deleted folder would your storage increase.

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New Here ,
Jul 25, 2023 Jul 25, 2023

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i know that but its already empty 🙂 

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Community Expert ,
Jul 25, 2023 Jul 25, 2023

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contact adobe support via chat. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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