• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Deleted files from cloud but still showing as exceeded storage?!

New Here ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

Hi,

I have the Creative cloud 20GB plan. I was getting a message saying I've exceeded my storage. Realised that I had auto upload on from my phone's camera roll which I have now diasabled AND deleted all the pictures from the Adobe cloud - went from over 3,000 images to just 200 but I am being told that my usage is still 59.9GB vs my 20GB. How is that even possible?! Is there a way for me to check what images make up my 59.9GB?

Thanks.

Views

266

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

Moving thread to the Creative Cloud Services forum from Photoshop ecosystem

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 27, 2022 Feb 27, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

LATEST

Removing files is a 2 step process.  Did you clear your Deleted Files folders yet?


Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Creative Cloud Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines