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Desktop sync not working despite terrible foreign tech support

Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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I've spent hours on with tech support chat, given them remote control of my computer twice, elevated once, and contacted support for a third time to ask for a direct elevation to a US support person who has yet to call back (it's been 48 hours). My CC desktop app won't sync correctly and is unusable. The first tech told me that I had a conflicting syncing app. After successfully seeming to start syncing again in root mode, he signed off, did not send a follow up email like he said he would, and I could not replicate what he did under my user name. I turned off any and every process and app that could potentially be talking to the internet or doing any kind of syncing and the stinker still wasn't working. So I contacted again and the tech removed some folders and files on my machine, reset some processes and it seemed to work again. Unfortunately, it syncs for a while then quits and says that it will sync when I turn on sync in the app. Sync is on. So I quit the app or restart my machine, it starts again, gets a bunch of triangle unable to sync errors and eventually quits. It seemed like I finally got all of the data by restarting repeatedly until one of my coworkers asked me to work on a file and I couldn't see it. Sync said it was up to date but it was not, so I realized it again wasn't working. So, I followed the tech support guide and deleted the OOBE folder. This, of course, deleted what I had downloaded over a period of days, again. It's still syncing but it repeatedly quits, just like before. This all started this past Thursday night/Friday (I realized it was doing it on Friday) but it had been working without issue for a long time. Is there anyone monitoring these forums that can put me in touch with a US tech person? I'm at my wits end and am ready to pull all of my data off the cloud once I can see it.

Thanks in advance.

File sync







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