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Después de instalar Creative Cloud 2023 no abre correctamente

New Here ,
Sep 21, 2023 Sep 21, 2023

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Al intentar inicializar el programa me manda un mensaje que adjunto, les adjunto las especificaciones de mi GPU y Hardware, al buscar la compatibilidad no vi mi tarjeta en la lista, alguien que me ayude por favor

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Community Expert ,
Sep 21, 2023 Sep 21, 2023

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I don't read Spanish and the translator doesn't work with pictures

I will GUESS that your driver needs to be updated

Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @PELÍCULA3245261347f8 Could you please collect and share Creative Cloud logs using Log Collector tool.

 

Regards,

Ruchika Wadhawan 

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Community Expert ,
Sep 22, 2023 Sep 22, 2023

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after collecting your logs and while waiting for a response, start with these steps - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

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if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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