DEVICE NOT SUPPORTED

[per christians55629901]

I have had CC installed on my S Galaxy A5 since day one. Today, I had to uninstall the app due to some problems with the mobile. Problem solved, but when I should reinstall CC, I got the message "Your device is not compatible with this version", no way for me to reinstall an app that worked on mine device for ages. Help!

[kglad]

go here, Mobile-detect.js Demo (zeno.github.io)

embed* a screenshot after clicking results.

*

[per christians55629901]

Thank you for the answer, but does that mean that CC does not support my mobile any longer?

[kglad]

no, it means you may have a mobile reporting an incorrect os (eg, android 4.1).  what's that link show is detected?

[John T Smith]

I don't use a mobile so I don't know if this will help https://helpx.adobe.com/creative-cloud/system-requirements.html

But I do know that the main Mac/Windows programs will no longer work on old operating systems

[per christians55629901]

So, for me it seems that CC is upgraded to not accept S Galaxy A mobiles? If my assumption is correct, I need to reinstall an older version of CC on my mobile. But where can I get a version CC from last year?

[kglad]

sheesh, it doesn't matter what your mobile brand is.  your os matters.

again, what is detected?

[per christians55629901]

Sorry, I took it for granted that an A5 (Samsung) uses Android 7. Anyway,
hope this will clarify the problem.

I had to uninstall the CC-app from my mobile (Android 7) for some reasons.
I can now reinstall the app, but the latest version seems to only accept
Android 8 or higher. Where can I find a version to install that manages
android 7?

[per christians55629901]

I had to uninstall the CC-app from my mobile (Android 7) for some reasons. I can now reinstall the app, but the latest version seems to only accept Android 8 or higher. Where can I find a version to install that manage android 7?

Merged two conversations about the same thing... Moderator

[kglad]

you can probably only be 2 versions off from current os. 

confirm by checking at the app store > adobe cc > information > compatibility.

older versions would be offered (your os is detected automatically) if they were available.  

only if you had a misreported os would there be an issue to resolve and i've explained how to check that (in your duplicate thread).

[per christians55629901]

Hi again

I run OS 7, and i read (adobe-related, but can't find it again) that the 2021 CC for mobile works only for OS 8 and onwards. I find earlier versions of all apps linked to CC, but not for the actual app CC. I don't think it's worth spending more time on this issue. The good old laptop still exists.