Enterprise account locked, can't log out

[James Scott24642769slyi]

Hello,

The enterprise account I had through my university was deactivated. I can not log out of CC or Lightroom to switch to my personal account. I've tried all the troubleshooting.

 I am stuck in an infinate loop of this:

Nothing I do in the apps gets me to a new signon screen, just repetitive "not connected to the internet" (not true). I can't uninstall the apps and start over, either.

I'd love some help to get this resolved, please.

[James Scott24642769slyi]

I found the CCloud uninstaller. Uninstalled and reinstalled. No change.

I uninstalled _everything_ CCloud, all the photography programs.

Restarted the computer.

I shouldn't have any conflicts anymore, right? WRONG. Even with wiping the apps from my system, and fresh installing, I can't get out of the "you've been signed out" loop.

Now I can't even get my lightroom back. HELP.

[James Scott24642769slyi]

Note - I was also unable to deactivate the school account; I was force-signed out.

[John T Smith]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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[Jannes24673371l0iq]

Hi 
I had exactly the same problem!
This guide helped me to solve the problem (I think you've done point 1-2 but not 3):

1. uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder**

3. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

4. restart your computer (don't skip this)

5. reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

**

to delete the entire contents of the OOBE folder (cached user login information):

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

        Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

I hope it helps!