Enterprise account locked, can't log out

New Here ,
May 29, 2022 May 29, 2022

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Hello,

The enterprise account I had through my university was deactivated. I can not log out of CC or Lightroom to switch to my personal account. I've tried all the troubleshooting.

 I am stuck in an infinate loop of this:

JamesScott24642769slyi_0-1653872426690.png

Nothing I do in the apps gets me to a new signon screen, just repetitive "not connected to the internet" (not true). I can't uninstall the apps and start over, either.

I'd love some help to get this resolved, please.

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New Here ,
May 30, 2022 May 30, 2022

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I found the CCloud uninstaller. Uninstalled and reinstalled. No change.

I uninstalled _everything_ CCloud, all the photography programs.

Restarted the computer.

I shouldn't have any conflicts anymore, right? WRONG. Even with wiping the apps from my system, and fresh installing, I can't get out of the "you've been signed out" loop.

Now I can't even get my lightroom back. HELP.

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New Here ,
May 30, 2022 May 30, 2022

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Note - I was also unable to deactivate the school account; I was force-signed out.

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
May 31, 2022 May 31, 2022

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Hi 
I had exactly the same problem!
This guide helped me to solve the problem (I think you've done point 1-2 but not 3):

 

1. uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder**

3. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

4. restart your computer (don't skip this)

5. reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

 

 

 

**

to delete the entire contents of the OOBE folder (cached user login information):

 

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

 

2) Browse to the following location based on your operating system.

 

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

        Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

I hope it helps!

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