The enterprise account I had through my university was deactivated. I can not log out of CC or Lightroom to switch to my personal account. I've tried all the troubleshooting.
I am stuck in an infinate loop of this:
Nothing I do in the apps gets me to a new signon screen, just repetitive "not connected to the internet" (not true). I can't uninstall the apps and start over, either.
I'd love some help to get this resolved, please.
I found the CCloud uninstaller. Uninstalled and reinstalled. No change.
I uninstalled _everything_ CCloud, all the photography programs.
Restarted the computer.
I shouldn't have any conflicts anymore, right? WRONG. Even with wiping the apps from my system, and fresh installing, I can't get out of the "you've been signed out" loop.
Now I can't even get my lightroom back. HELP.
Note - I was also unable to deactivate the school account; I was force-signed out.
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I had exactly the same problem!
This guide helped me to solve the problem (I think you've done point 1-2 but not 3):
1. uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
delete your oobe folder**
3. clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
4. restart your computer (don't skip this)
5. reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.
use the desktop app to install your cc programs/trials
to delete the entire contents of the OOBE folder (cached user login information):
1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.
2) Browse to the following location based on your operating system.
A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.
B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.
I hope it helps!