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Error 0xc000012f

New Here ,
Dec 01, 2022 Dec 01, 2022

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Bonjour,

J'ai acquis une tour windows pour pouvoir jouer a des jeux et faire de la 3D récement, je fais des études de Motion Design donc j'ai besoin d'utiliser la suite adobe pour pouvoir travailler, cependant à chaque fois que j'essaie d'installer un logiciel de l'appli adobe dont le créative cloud cela me met le message d'erreur : 0xc000012f . 

J'ai regardé sur des forums et beaucoup de personnes disent que le problème vient de Microsoft Visual C ++ , j'ai essayé leurs solutions mais rien ne marche pour l'instant. 

 

Merci pour vos réponses, en éspérant que vous puissiez m'aider. 

 

 

 

 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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what's your os/version?

 

did you install the cc desktop app without any problem?

 

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Hello thank for you answer. 

Sorry i don't say it but i'm on windows 11

No i can't install it, when i try it make me this message. 

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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first, clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

then restart your computer and use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html to download and install the cc desktop app.

use the desktop app to install your cc programs/trials

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New Here ,
Dec 01, 2022 Dec 01, 2022

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I'm so sorry but it don't work. I got another time the same message ... 😕

 

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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Try running Windows update.

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