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Error 3634 - Cloud Sync not on my Apple Silicon

Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hello,

after migration to my new Apple M1 Max, XD does'n access anymore to Adobe Cloud Sync. Error 3634 is the result. Uninstalled XD and re-installed with no success.

Any suggestions?

Thx a lot!

TOPICS
File sync, Libraries

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Tommaso, sorry you are encountering problems using Creative Cloud applications and services on the new Mac computer.  The current difficulties you are experiencing are due to using the migration assistant to transfer/copy applications from one computer to another.  To further complicate matters, you have copied over components and apps designed for the older Intel processors to the new computer.  In the future, please limit the use of the migration assistant to transfer over documents and settings and then install any needed applications on the new computer.

 

You mentioned that you tried uninstalling Adobe XD. Did you use the uninstaller as described in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html, or did you use a different method to remove the software?

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Community Beginner ,
Nov 25, 2021 Nov 25, 2021

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Hello Jefff, thankyou for your reply.

Yes I used migration assistand, but unfortunately I did not see any possibility to "select" content to migrate or not.

I think you got the problem.

About the uninstal I did twice from "uninstall" in app folter and from "uninstall" on creative cloud app as mentioned on your link. With and Without keeping previous setting.

The result is the same: error 3634.

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Community Beginner ,
Nov 27, 2021 Nov 27, 2021

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Anybody there?

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Community Beginner ,
Nov 27, 2021 Nov 27, 2021

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With no answer I completelly erased Adobe from my computer and reinstalled all.

Now it works.

A different solution could be more helpful.

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Hello - I've uninstalled all the Adobe apps, but it won't let me uninstall the creative cloud app because it says there are apps still installed that require it, even where there are none.  Did you run into this?  I'm trying to fix the same error

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Hi Jeff - I have the same issue.  I went through and uninstalled all apps using the instructions you provided.  None of this helped.  What are the next steps?  THanks!

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