Error in Hidden Creative Cloud Library - Failed to Sync "Your Photoshop Styles"

Community Beginner ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

CC Libraries continue to fail to sync.  No other error message in the CC desktop app, but when in libraries within an  Adobe app and hover over the sync symbol it shows that all other libraries sync OK but at 87% "Your Photoshop Styles" fails.  It then starts over synching all the other libraries again etc. See screenshots from Libraries window within Illustrator.

After doing lots of things suggested in the forum to try and fix it, I think I found that the "Your Photoshop Styles" is a hidden library.  How can this be accessed or fixed?

 

 

Views

52

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
-https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-a...
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

LATEST

Thank you John.
I had looked at so many suggestions through the forum, that didn't work, so I contacted Adobe directly.

It took a couple of hours working with the Adobe technician, and another hour or so to re-sync my libraries, but they are syncing now.
We tried the CC Cleaner tool, tried installing latest Apps 5.7.0.1307, downloaded and updated my Graphics Driver and then the sync started working.  It did look like it was stuck -staying on the same % for ages, but after a couple of hours I could see everything and SYNC SUCCESSFUL - YAY!
Sandi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines