Error in Updating Creative Cloud Desktop

[David140865]

I am having problems updating the CCD. Error 1004.

[Neelamk]

Hi David,

We are sorry for your difficulties as you are unable to update the Creative Cloud Desktop Application. Could you please let us know the  Operating System you are using to update or install CC App? Do you get the error code while updating a specific application in Creative Cloud App like Lightroom? Does your User account have administrative privileges on the computer or is the computer managed by an organization?  Finally, are you utilizing the process discussed in Learn how to download your Adobe Creative Cloud apps to install the Adobe Creative Cloud desktop application?

Please help us know the above information . Also for more troubleshooting , you can refer to below article :

https://helpx.adobe.com/in/creative-cloud/kb/download-update-errors.html

Please let us know how it goes and waiting for your response.

Regards,

Neelam

[David140865]

I use Windows 11, I am the Administrator. I am still having great problems installing the updates. There is something really wrong with Adobe servers. 😠

[David140865]

PROBLEM SOLVED.

[Alex278556982993]

how ? help please ! 

[kglad]

@Alex278556982993 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.