Failed "Permanently delete" file

New Here ,
Aug 26, 2021 Aug 26, 2021

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My storage was full and, my file cannot be permanently deleted. it always appears "Cannot delete assets permanently because someone has restored them", why did it happen? Is thare another way to delete my file permanently?
Thanks

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Cloud storage web assets

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Community Expert ,
Aug 27, 2021 Aug 27, 2021

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i think this is an adobe issue.  i've seen other users mentioning the same issue.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1630076549713.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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