Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Failed to start CoreSync for Creative Cloud on Mac OS X Yosemite

New Here ,
Jan 12, 2016 Jan 12, 2016

Copy link to clipboard

Copied

I'm trying to install the Creative cloud onto my Mac OS X Yosemite. However it is saying it is has Failed to start CoreSync. How can I resolve this so it is installed on my mac?

TOPICS
File sync

Views

2.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 13, 2016 Jan 13, 2016
Please try the steps below: Uninstall the Adobe CC desktop app from the machine (Creative Cloud Help | Uninstall the Creative Cloud desktop app)Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:/Library/Application Support//Users/[user name]/Library/Application Support/Restart the machine.Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

Likes

Translate

Translate
New Here ,
Jan 12, 2016 Jan 12, 2016

Copy link to clipboard

Copied

This what it looks like and says

Screen Shot 2016-01-13 at 13.34.37.png

Screen Shot 2016-01-13 at 13.34.24.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 12, 2016 Jan 12, 2016

Copy link to clipboard

Copied

Hi,

I believe you are getting the 'Download error' in the Apps panel.

Please refer to the help document below:

Download Error in Apps tab of Creative Cloud Desktop Application

You may also refer to the threads below:

https://forums.adobe.com/thread/1832357

Creative Cloud - Download error - stubborn error

Re: Creative Cloud "Download Error" message

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Hi Sheena,

I deleted the AAMupdater folder from ~/Library/Application Support/Adobe/

and I also Renamed the opm.db file under   ~/Library/Application Support/Adobe/OOBE,

but it is coming up with the same error message as seen below.

Screen Shot 2016-01-14 at 08.42.23.png

I don't understand what to do next from Creative Cloud - Download error - stubborn error

what should I do?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Please try the steps below:

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2016 Jan 14, 2016

Copy link to clipboard

Copied

Great! finally it worked! thanks so much.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 16, 2016 Jan 16, 2016

Copy link to clipboard

Copied

LATEST

You are welcome!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines