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Fees with no warning

New Here ,
Mar 23, 2023 Mar 23, 2023

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I just noticed some charges on my credit card from "adobe photography plan" that I was completely unaware of. The charges are all monthly from december until march (now). I had purchased the photography annual plan last March. I immediately tried to cancel this "subscription" that I dont ever remember renewing and I found out I cant or I have to pay 68 extra euros! 

I havent even used all these apps for at least 6 months

I don't know whats happening i need help please on what to do to fix this!!

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Cloud storage web assets

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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renewal is automatic, and you may not have noticed that, you agreed to it when starting your trial and failing to cancel during the trial period.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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So what should i do, pay that extra 68€ as well? I actually feel tricked, I never even got a notice about my subscription being renewed or something let alone having to pay this crazy fee when i want to cancel!

I feel terribly disappointed and i dont think I will ever come back to adobe as a costumer ever again. 

What kind of serious business treats costumers like that? 

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Community Expert ,
Mar 23, 2023 Mar 23, 2023

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no, you should contact adobe support and make your case.  they can be forgiving, but don't overstate your case.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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