fenetre d acceuil et nouveau document noire

[steph75]

bonjour, j ai un souci TOUTES les application adobe que j utilise (premiere, indesign, illustrator, photoshop) on un ecran noir et completement vide quand j essais de cree un nouveau document ou nouveau projet.

je suis sous windows 10 edition familliale

merci pour votre aide

[kglad]

insert a screenshot showing the problem.

[steph75]

voila

indesignpremiere proillustrator

[kglad]

first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

restart your computer and then try opening a new document in one of the problematic programs.

if that fails, reset your program preferences -

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
photoshop: https://forums.adobe.com/thread/375776
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

[steph75]

idem toujour le souci

[Paloma98A2]

slt, il m'arrive le meme problème as tu reusis a le resoudre? je suis sur mac