Les fichiers enregistrés sur le Cloud apparaissent sur mon ordinateur de bureau, mais impossible de les récupérer sur mon ordinateur portable. Il s'agit aussi bien de fichiers In Design, que de dossiers d'images…
add or delete a file from your desktop sync folder and check your web cc sync folder to confirm it's sync'g (and to confirm you're using the correct adobe id that you'll use in the next step).
if confirmed, sign out and then back in to your cc application on your failing-to-sync laptop using the correct adobe id used above. use the cc application (file>preferences>sync) to double check your laptop's sync folder. check that folder using your file explorer to confirm its files are updated.
if that still shows your laptop is not sync'g, there's likely a network (eg, firewall, hosts file) problem.
but, if you want to explore problems and fixes for the cc app on your laptop:
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press: