files and folders are missing

Community Beginner ,
May 15, 2015 May 15, 2015

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Has anyone else experienced a sudden loss of whole folders and hundreds of files?  A friend said it is due to some 20% 27% thing and I will have to rename each of the hundreds of files to fix it. Thats if I can find them.

All help gratefully accepted. 

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File sync

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correct answers 1 Correct answer

Adobe Employee , May 19, 2015 May 19, 2015

Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

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Adobe Employee ,
May 16, 2015 May 16, 2015

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Louise, Please share the URL from where your files are missing, also share the OS version that you using.

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Adobe Employee ,
May 19, 2015 May 19, 2015

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Hi Louise,

This sounds very much like an issue that other are seeing Files are getting deleted from creative cloud. We are aware of this issue already. Please restart Creative Cloud, this could fix your issues of files being trashed.

Thanks

Warner

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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I am having the same issue and did the restart with no change. Some projects I need before the Christmas. 

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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I am missing the folders in Creating Cloud Express. I found some images in my recycle bin in which there were only a few I wanted - - but what's missing is the editable images that were in folders. I'm missing a few folders with a BUNCH of "projects" that I use to go in and edit them as I use them for templates. Any help would be appreciated! 

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