Files are not syncing to the shared cloud

Report · Aug 20, 2021

I am having trouble syncing new files to the shared creative cloud folders.

Any new files or folders or any previous folders with files that I move to another folder are not syncing to the creative cloud.

I am attached screenshots of the error messages I keep getting.

Does any know how to fix this? As you can see, it's not a storage issue.

Report · Aug 22, 2021

that generally means you have a corrupt file causing file syncing to hang. you can test by moving all your local synch files to a safe folder. retest syncing. if it works, move about 1/2 the files back to your sync folder. retest syncing. if it works, the culprit is in the other half. add 1/2 of them (or add them all to confirm the culprit's there). etc until you pinpoint the culprit or they all sync ok.