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I went to retrieve files from CC and they were no longer there!!! My colleague had the same issue. I found them in my trash and I never moved them there. What happened and how do I prevent this from happening again?
I work remote and this is how we share files -- they are all native files and losing them means starting all over.
Help!
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[moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]
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Hi Marketing maven,
If the issue occurs again could you help us out with the following info?
I know this is an issue engineering is aware of and is working on. We are still collecting information and log files to better understand the issue. If you would be willing to collect the following information to help us better understand the issue it would really help.
Please run the log collector shortly after the issue occurs on any machines which were affected
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
After you run it, it will create a .zip file on your desktop of all of the log files from your system. If you could upload and share a link with me on where to download the .zip from, I'll pass it on to our engineering dept. to review. You can send the link privately by clicking on my name here in the forums and select the message option.
Engineering may have some additional questions but this will help us get started.
Please also send these to me as a direct message for privacy
Thanks,
- Dave
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Hi Dave,
I got the same problem.
If i restore my archived files (dont know how it happend in the first place but ALL my files are in the archived folder) but if i restore one file or folder ,i can't find it in any folder.
Can i send you a meassage with my logfiles to?
greets
Nick
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Thanks for following up Nick,
Unfortunately if files get moved to the Archive the original file structure is sometimes lost. If you restore them from the Archive with sync enabled they should get returned to their prior location and then resynced to your computer.
You can DM me here on the forums by hovering over my name and using the message option.