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Files gone missing from Creative Cloud

New Here ,
Oct 30, 2022 Oct 30, 2022

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All of my files and folders have gone missing from Creative Cloud. I've found some of them in the trash, but most of them are gone.

Please help!

 

 

TOPICS
Cloud storage web assets , File sync

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Community Expert ,
Oct 30, 2022 Oct 30, 2022

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what removed them. av?

 

you'll need to prevent that in the future .

 

do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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