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Frequent Repairing of Adobe Creative Cloud

Enthusiast ,
Dec 07, 2023 Dec 07, 2023

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Two or three times I week, I start my morning with a pop-up saying Creative Cloud needs to be repaired. I say yes then a long download starts. Is there someway to find out what the error is and/or what is in system configuration causing this frequent repair need?

I'm using Windows 10, have the latest PS and LRC installed.

Thanks

DS256_0-1701951973558.pngDS256_1-1701951999185.png

 

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Community Expert ,
Dec 07, 2023 Dec 07, 2023

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typically that's caused by an av, antimalware, cleaner, defragger etc program on your computer.  ie, look for something that runs a few times per week or check if that's when you restart your computer.

 

also, it's possible the fix is simpler cc app reset. reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

or if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

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Adobe Employee ,
Dec 10, 2023 Dec 10, 2023

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@DS256 Could you please help in sharing the Creative cloud logs using Log collector tool.

Regards,

Ruchika Wadhawan

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Enthusiast ,
Dec 11, 2023 Dec 11, 2023

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Thanks @ruchika but that was a bit painful to get running.  I let the program to use the default location of C:\Users\paul\AppData\Local\Temp\. However, when I went to execute it I received the following pop-up error message. 

DS256_0-1702297295481.png

This however, turned out to be a red herring message. I selected another location to install and it worked.

It uploaded, and I got the email, but you may want to post a warning, or a progression bar, that this will take awhile.

 

 

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Thanks @DS256 .

There would be a file name in the email. Could you help in sharing that file name with us so that we can retrieve the logs?

Regards,
Ruchika Wadhawan

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Enthusiast ,
Dec 12, 2023 Dec 12, 2023

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Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20231211_121230_452-win-GS.zxp

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