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Frustrated with Adobe

New Here ,
Nov 28, 2020 Nov 28, 2020

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5 weeks ago I updated my Lightroom CC and changed my service to Adobe Cloud. Ever since then I have not been able to use ANY Adobe products.that is right I cannot use any Adobe products. I have worked with Adobe technical team for over 5 hours with no resolution. As a matter of fact I was supposed to get a call back from the tech team 2 weeks ago. Except for my persistent calling I have NOT heard anything from Adobe for weeks. When I call I am told someone from the senior tech team will call soon. Anyone else experiencing non-functioning Adobe products.

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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I have no problems accessing my Creative Cloud apps. 

 

1. Did you remove your legacy apps with the Adobe Cleaner Tools?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

2. Does your computer meet the minimum system requirements to run Creative Cloud + OS + all other apps you use?  Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

If you're using Photoshop, pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Yes... Adobe tech person did all this, but thanks

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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Which operating system do you have?

Can you connect to Adobe's server's?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Have OS Mohave 10.14.x - the problem is even with tech help I cannot connect to Adobe server. 

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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That sounds like a computer and/or Internet connection problem.

Please refer to this help article:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Will try this tomorrow. Thanks

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