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5 weeks ago I updated my Lightroom CC and changed my service to Adobe Cloud. Ever since then I have not been able to use ANY Adobe products.that is right I cannot use any Adobe products. I have worked with Adobe technical team for over 5 hours with no resolution. As a matter of fact I was supposed to get a call back from the tech team 2 weeks ago. Except for my persistent calling I have NOT heard anything from Adobe for weeks. When I call I am told someone from the senior tech team will call soon. Anyone else experiencing non-functioning Adobe products.
I have no problems accessing my Creative Cloud apps.
1. Did you remove your legacy apps with the Adobe Cleaner Tools?
2. Does your computer meet the minimum system requirements to run Creative Cloud + OS + all other apps you use? Check each one.
If you're using Photoshop, pay particular attention to Photoshop's new GPU requirements. See links below.
Yes... Adobe tech person did all this, but thanks
Which operating system do you have?
Can you connect to Adobe's server's?
Have OS Mohave 10.14.x - the problem is even with tech help I cannot connect to Adobe server.
That sounds like a computer and/or Internet connection problem.
Please refer to this help article:
Will try this tomorrow. Thanks