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Getting this Error when I try to Sync files to Cloud...

Community Beginner ,
Oct 23, 2015 Oct 23, 2015

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Unable to create the Creative Cloud Files folder. 

This is the place I go first.  The on-line help says to go here and then under file I can enter location of the Creative Cloud Files folder, but as you can see I don't have that option.  Only to hit the Start Syncing button.

CC 1.jpg

The Creative Cloud File folder is not at the destination it is pointing to because that Hard Drive no longer exists.

CC 2.jpg

clicking Retry gives me the exact same error, clicking Restore does the same, but without the Retry button.  Meanwhile my Creative Cloud App screen looks like this, (until I click Turn File Sync Off):

CC 3.jpg

I know where my Creative Cloud Files folder is, I just don't know how to tell that to the CC app.

Thank you SO much for any help!

Michele

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File sync

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correct answers 1 Correct answer

Adobe Employee , Oct 23, 2015 Oct 23, 2015
Please check if this helps:follow this suggestion:Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core SyncWorks to me! So logout from Creative Cloud (not only quit the app) before proceed!Refer to Unable to load Sync LocationRegardsRajashree

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Adobe Employee ,
Oct 23, 2015 Oct 23, 2015

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Please check if this helps:

follow this suggestion:

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Works to me! So logout from Creative Cloud (not only quit the app) before proceed!

Refer to Unable to load Sync Location

Regards

Rajashree

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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