Hello, how can I contact support directly?

New Here ,
Jun 22, 2022 Jun 22, 2022

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I've been having issues with photoshop latest version and it just won't boot ever since a windows update. This is seriously annoying but other than that I need a change in my plans since I'm basically paying monthly for nothing at this point in time.

 

Trying to get support or a real human has been a challange, where am I suppose to go?! Was expecting a better service from Adobe.

 

PD: I'm from LATAM

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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After the Windows update, did you restart your computer?

Go to Windows Start menu.

Right-click on Photoshop icon.

Select MORE >  RUN AS ADMINISTRATOR.

 

Does that help you?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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