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Help! My Website is Missing [Portfolio question]

Community Beginner ,
Oct 26, 2022 Oct 26, 2022

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Hi, I having an issue with trying to access my website.

 

My published Website (Adobe Portfolio) is missing. I go to edit sites and my published site is not there.

 

Does anyone know how to fix the issue without having to make my stuff from scratch?

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Adobe Employee ,
Oct 26, 2022 Oct 26, 2022

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Hi @John Michael268027901rit,

 

Thanks for reaching us. Before we proceed further, please let us know if you have a paid Creative Cloud Plan to use Portfolio.  You can log in to your account to check if your plan is active and if payment details are up to date.
https://account.adobe.com/plans

 

See Portfolio links:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

 

Regards,

Tarun

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Hi @Tarun Saini,

 

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

 

Regards,

John

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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quote

Hi @Tarun Saini,

 

Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

 

Regards,

John


By @John Michael268027901rit

For how much time was the plan inactive?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Hi @Abambo ,

 

Thank you for your response. The plan was inactive for a few months but less than a year, so about 4 months ago.

 

Regards,

John

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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@John Michael268027901rit,

 

Log-in to your paid Creative Cloud account.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 28, 2022 Oct 28, 2022

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Hi @Nancy OShea ,

 

Thank you for tyour response. I followed your instructions but I am still unable to retreive my missing websites.

 

Regards,

John

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Well you let it lapse and it's not connected to your new account.  It's still tied to the old one. 

 

You need to contact Portfolio support right away and see if they can bring it out of moth balls for you.  If it's not too late, they may still have the data.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 29, 2022 Oct 29, 2022

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Hi @Nancy OShea,

 

Thank you for your response. I was quite new to it at first. I checked how I could contact them but them only accept phone calls and don't provide an email to contact for support. I called them a few days ago and an automatic machine answered the call. After selecting some options and I was told that they don't provide customer support for Adobe Portfolio. So I'm not sure what to do. Do you have any suggestions on what I can do? A response would be much appreciated.

 

I look forward to hearing from you.

 

Regards,

John

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Community Expert ,
Oct 29, 2022 Oct 29, 2022

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you can send a message, but if you get no response, there's nothing you can do.  contacting general adobe support is unlikely to help.

 

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

portfolio faq: https://help.myportfolio.com/hc/en-us

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Community Expert ,
Oct 29, 2022 Oct 29, 2022

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Adobe Portfolio support doesn't work on weekends or holidays.  But they usually respond by email in 24-48 hours M-F.   If you don't see a reply, check your spam folder.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 29, 2022 Oct 29, 2022

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Hi @Nancy OShea and @kglad ,

 

Thank you for your responses. I called them on Thursday and also emailed them on the same say and received an email from them. Thanks for your help!

 

Regards,

John

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Community Expert ,
Oct 29, 2022 Oct 29, 2022

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you're welcome.  were they able to help?

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Community Beginner ,
Oct 29, 2022 Oct 29, 2022

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Hi @kglad ,

 

Someone from the Adobe Portfolio Help Center contacted me, I will have to wait for their response to see if they can help fix the issue.

 

I'll keep you updated.

 

Regards,

John

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Community Expert ,
Oct 29, 2022 Oct 29, 2022

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thank you for the info today and looking forward to the next update.

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Community Beginner ,
Nov 03, 2022 Nov 03, 2022

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Hi @kglad ,

 

They were able to fix the issue.

 

Regards,

John

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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oh, thank you for the follow-up.  (and that's good to hear adobe addressed and fixed the issue.)

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