This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work https://helpx.adobe.com/contact.html?rghtup=autoOpen . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
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If you currently have an annual subscription, you'll probably need to cancel that first. Pay the early termination fee and then order your new plan. Ask an Adobe chat agent to waive the termination fee for you. https://account.adobe.com/plans 2. Scroll down to Adobe Help Center.