How do I uninstall Creative Cloud.

New Here ,
Nov 30, 2020 Nov 30, 2020

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How do I uninstall Creative Cloud. I have tried opening it from the app but it says file corrupt. When i try and delete it, it says i can't because it is open. 

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Adobe Community Professional ,
Nov 30, 2020 Nov 30, 2020

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https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

This does not cancel your subscription

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 30, 2020 Nov 30, 2020

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Something similar happened to me at the beginning a short time after being installed. What I did was uninstall it (following those steps that they already indicated you) and reinstall it again and so far I have not had the same problem; although I usually check the creative cloud from the web version.

 

Good luck..

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Adobe Community Professional ,
Nov 30, 2020 Nov 30, 2020

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Save files and close all apps.

Restart your computer.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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