• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

How to determine: outdated article vs interchangeable app name vs custom settings vs user error?

Community Beginner ,
May 31, 2024 May 31, 2024

Copy link to clipboard

Copied

When I'm unsuccessful in following support articles, specifically for Adobe Sign, I'm unable to determine if the articles are outdated, if it's user error on my part or something else. I'd greatly appreciate any suggestions on how to determine these things.

 

Outdated article vs plan limits vs custom settings?

1. Is there a standard way to determine if an article is outdated, not applicable due to plan limitations, subject to differences based on custom options, etc.? I see dates at the top of articles, but that doesn't tell me if it's up to date. I know some articles include "Note" boxes that indicate some differences based on plan types & account settings. When trying to follow self-help articles, I'm not seeing the same available options described &/or pictured in some of the articles, such as this one that outlines the steps to change the signer on an Agreement. Not only does the link not route me the a Document Cloud landing page as pictured (more on that below), but I don't have the "For Signature" option available. There's no reference to different options based on plan types. We have Adobe Teams, & I'm an admin on our account. The 2 support reps I chatted with today both told me that any changes to the signer require me to send a new form. While that may be the case, I know I've previously been able to setup the form so that the signer had the flexibility to delegate it to someone else. We didn't have a different plan type when I used this feature before.

 

Interchangable Use of App Names &/or Rerouting?

2. Does Adobe use some app names interchangeably &/or reroute to a different app's landing page compared to the depiction on the UI login page? I feel lost among the app (function?) names, especially when I follow links in the self-help articles that land me on a page that has a different name & appearance than the screen snips in the articles.  One instance required me to login to the Adobe Sign admin page, but as soon as I logged in, I was directed to my Acrobat home page. I am an admin for Adobe Sign & our Adobe account. This is the URL I was able to capture during the reroute: https://auth.services.adobe.com/en_US/deeplink.html#/deeplink

 

This article includes a link that is supposed to route to the log in screen for "Adobe Document Cloud" but again, I land in my Adobe Acrobat home page. Are these names being used interchangeably (Adobe Document Cloud, Adobe Acrobat & Adobe Sign) despite their differences? It seems like this article is referring to "Adobe Acrobat" online & "Adobe Cloud Storage" interchang.... But from reading other articles, it seems they're not one in the same? 

 

Could these reroutes be due to my user settings, plan limitations, etc.? I'm not sure how to determine what the issue is. 

 

Views

96

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 31, 2024 May 31, 2024

Copy link to clipboard

Copied

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Cloud forum

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 31, 2024 May 31, 2024

Copy link to clipboard

Copied

Thank you, @John T Smith !

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 31, 2024 May 31, 2024

Copy link to clipboard

Copied

LATEST

@rachelf79147073 

 

at the top of most adobe's info pages is a "last updated" notice.  eg, for your first link

 

kglad_0-1717200921805.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines