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How to fix sync errors in macOS Big Sur?

Explorer ,
Feb 14, 2021 Feb 14, 2021

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Good morning there,
Does anyone know how to synchronize the files in the Creative Cloud folder in Big Sur mac OS, other than the one proposed by Adobe in its publication at https://helpx.adobe.com/en/creative-cloud/kb/fix-sync-issues -macos.html
of November 20, 2020?
How to fix sync errors in macOS Big Sur?

I started a case with Adobe Support Spain; # ADB-17765512-W5X5 on February 1, 2021 and Adobe Support closed it on Friday, February 12, 2021 without fixing it.

TOPICS
Cloud storage web assets, File sync, Libraries

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Adobe Community Professional ,
Feb 14, 2021 Feb 14, 2021

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if sync'g stops on the same file, the file is probably corrupted.  fix or delete that file and retry sync'g

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Explorer ,
Feb 21, 2021 Feb 21, 2021

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Your answer does not help me, but thank you very much for your kind comment.

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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why does it fail to help?

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New Here ,
Apr 14, 2021 Apr 14, 2021

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—because you don't elaborate on how to sync (the author's original question) or how to go about "fixing" the file or why there would be a sync issue in the first place. I'm not even trying to save a file to the cloud, but straight from photoshop to my mac, and suddenly there is a sync issue?!! :< 

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New Here ,
Feb 17, 2021 Feb 17, 2021

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I'm having the same problem here. Files not syncing on BigSur. Frustrating....

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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same answer.

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New Here ,
May 11, 2021 May 11, 2021

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I have the same problem - I've lost an entire library for my biggest client. I've been trying to get help for over 6 months and Adobe customer support are utterly USELESS. I've spoken to over a dozen agents, wasted around 2 weeks worth of hours on chat, remote connect etc. Almost every agent has had to be told the issue right from the start, and they've tried the exact same fix, funnily enough with no more sucess than the previous agent. And today I get told the issue is with Big Sur, not any Adobe application. At which point I asked if this was an issue for all Big Sur users, and then the response was amended to "no its just your computer". Yet I have no custom hardware or software settings. My macbook is less than a year old, and the issue existed on my iMac 2011 which was certainly not running Big Sur. So anyone who actually has a clue, and a real answer - please step forward!

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