how to get paid presets or get money back for them?

[Anna230599390twk]

Оплатила прессеты (имеется чек об оплате), но ссылку так и не прислали. Как быть?

I paid for the presses (there is a receipt for the episode), but they didn't send the message. How to be?

[John T Smith]

When you post a question you always need to tell the program you are using
There are MANY programs in a full subscription, plus other non-subscription programs
Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum