• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I am try to add a video into my masthead on adobe portfolio and it won't work?

New Here ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

the video is only 5 second long and in mp4 format. I click to add a video and it says it can take a few minutes as its turning it into a web friendly format. however this freezes the screen and i cant click on anything. 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

Views

349

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 15, 2024 May 15, 2024

Mastheads support all major image files. 

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

 

 

 

 

 

 

 

Votes

Translate

Translate
Community Expert ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Mastheads support all major image files. 

Use an animated GIF instead of video (no more than 50 MB).

https://help.myportfolio.com/hc/articles/360038393233-Adding-a-Masthead

https://help.myportfolio.com/hc/articles/360037908934-Adding-a-Masthead-background

 

 

 

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 08, 2024 Oct 08, 2024

Copy link to clipboard

Copied

Does this mean that .mp4 is no longer supported? I have successfully uploaded .mp4 as background in the masthead as well as a normal page but I tried yesterday and today and it is no longer being uploaded. Will this be a problem caused by the latest iOS udpate? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2024 Oct 08, 2024

Copy link to clipboard

Copied

LATEST

nothing adobe is related to ios

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 03, 2024 Sep 03, 2024

Copy link to clipboard

Copied

hey, i am facing the same problem. Have you found any solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2024 Sep 03, 2024

Copy link to clipboard

Copied

@MichaÅ‚Re 

 

did you use an animated gif per @Nancy OShea ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 03, 2024 Sep 03, 2024

Copy link to clipboard

Copied

Nope, my video was 90 seconds long so gif out of it would be too big in a size or otherwise horrible quality. I have found the workaround for it though. My video couldn't get uploaded throuh the Safari but it got uploaded in Google Chrome. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 03, 2024 Sep 03, 2024

Copy link to clipboard

Copied

then you'll need to find an alternative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines