I can't delete my files in Creative Cloud

[Eksen Grafik]

I cannot delete, rename or update 2 .ai files in the Creative Cloud synchronized Files folder. It does not accept any intervention. I've been using it for about a year, I've had such a problem for 15-20 days.

[Eksen Grafik]

Only 2 files out of about 3,000 files have this problem.

[kglad]

have you used your file browser on your local computer to check your local sync folder and manipulate those two files?

[Eksen Grafik]

Of course, we tried many times. It deletes it from the local folder but not the web folder, so it gives a file sync error warning every time. Doesn't download from web again, after deleting from local folder.

[kglad]

after deleting from your local files, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R