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I can't delete my files in Creative Cloud

New Here ,
Mar 10, 2023 Mar 10, 2023

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I cannot delete, rename or update 2 .ai files in the Creative Cloud synchronized Files folder. It does not accept any intervention. I've been using it for about a year, I've had such a problem for 15-20 days.

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File sync

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Only 2 files out of about 3,000 files have this problem.

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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have you used your file browser on your local computer to check your local sync folder and manipulate those two files?

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Of course, we tried many times. It deletes it from the local folder but not the web folder, so it gives a file sync error warning every time. Doesn't download from web again, after deleting from local folder.

 

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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after deleting from your local files, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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