I can't upload an Illustrator file to CC

[dawidpalen]

I am new to CC but since yesterday I try to upload an Illustrator file into CC and simply I can't do that. Any ideas? The file size is around 60 MB. I have a free account.

[John T Smith]

Uploading is what you do to transfer a file from your computer to an Internet site... is that what you mean?

You may get better help at Illustrator

Are you trying to SYNC a file with Cloud storage?

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

The Cloud forum is not about using individual programs

The Cloud forum is about the Cloud as a delivery & install process

If you will start at the Forums Index https://forums.adobe.com/welcome

You will be able to select a forum for the specific Adobe product(s) you use

Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

[dawidpalen]

John T Smith wrote:

Uploading is what you do to transfer a file from your computer to an Internet site... is that what you mean?

Yes John, exactly. And it seems it is not an Illustrator issue. I've uploaded a small jpg. file without any problems.

Files Won't Upload It seems there is the answer to my question. But I still don't know how can I fix it.

[David__B]

Hi Dawidpalen,

Could you collect and upload your sync log files for review? They are located at

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Would you be able to zip the log files into a single file, upload them to Creative Cloud, make it accessible for download, and post the download link here?

- Dave

[dawidpalen]

Hello David,

Thank you for great help. I haven't done anything but it seems working perfectly now. I use the service maybe not every day but from time to time and there are no issues at all. I don't know what might be the problem back then but I've tried to upload the file several times over couple of days period. Now it works, period.

Thanks again and best regards,

Dawid