it's not clear what you checked. you have to click each category on the left and then all the subcategories along the top (~10 folders). most importantly that includes the deleted folder.
I checked each folder and subfolder. I can't seem to find anything of the large files (RAW photos I'm assuming) that are supposed to be up here : /
using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human