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I cant share most of my files in CC, people cant download assets without adobe account

Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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Hello,
I am trying to send my client some files via Creative Cloud. I have 98% available space on it and when i make a new folder I dont have SHARE or Get link button anywhere.
If I make a new library, I have option to Get  a link but still, my client can only preview files and is not possible to download them anywhere without Adobe account. Only option available is Copy files and only for adobe accounts.
Please Help, because I pay for 100gb cloud so I can share my files

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Oct 25, 2023 Oct 25, 2023

 repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including p

...

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Community Expert ,
Oct 22, 2023 Oct 22, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

then restart your computer and retry sharing.

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Community Beginner ,
Oct 25, 2023 Oct 25, 2023

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Did not solve the issue

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Community Expert ,
Oct 25, 2023 Oct 25, 2023

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 repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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Hi @bope2203,

 

Would you mind checking if you're on the updated version of the Creative Cloud Desktop Application? Did you try signing out and signing in again to check if that helps? Also, can you please ask your client to try opening the link in another browser? 

 

Please check this article on commonly asked questions about Adobe Creative Cloud: https://helpx.adobe.com/creative-cloud/faq.html 

 

Regards,

Tarun

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