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I have the adobe apps but in creative cloud listed as install not installed

Explorer ,
Nov 20, 2021 Nov 20, 2021

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Few minutes ago i took out my previous old C drive and I open the premiere pro app to see if anything was from the old c drive i didnt backup, they ask me to log into adobe cloud. So I closed the pc and plug back old c drive. I opened premiere pro, they ask me to log in again. So i open the projects and I see that i couldnt access media encoder anymore... I check creative cloud and they say i didnt install any apps... so I try checking prefererence to check if installed version is correct. It is. I try deleting opm.db but cannot work. What should I do? Sorry to bother

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Are you logged in with the correct account?

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Explorer ,
Nov 20, 2021 Nov 20, 2021

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Yes I am

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Explorer ,
Nov 20, 2021 Nov 20, 2021

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How can I solve this issue actually? Sorry to bother you...

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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You may want to go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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