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I lost access to all my CC files

New Here ,
Aug 20, 2023 Aug 20, 2023

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My account used to be held and paid for by a school, however using the same email address I'm using now. Upon the school removing my access I started my own subscription which I am now paying for using the same exact account/email, however all my documents including copies of many important work files are now no longer accessable to me at all. Adobe just claims that I have no files on my creative cloud. Is there any solution to this issue?

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File sync

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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contact your school's plan administrator to reactivate your account long enough for you to transfer your files.

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Community Expert ,
Aug 20, 2023 Aug 20, 2023

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For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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