I purchased Creative Cloud all apps but only gives me trial versions.

[EmilyMarkgraf]

Ok, so I purchased the Creative Cloud all apps one-year subscription for students on my computer. I have already been charged for this month and was able to use illustrator for about a week. Now I go into illustrator and I've been having login issues for the past few days. When I see the message telling me to check my email for a confirmation number code to be able to log in, I see the email it shows is missing a letter so this may be where my issue begins. The next day, I mess around with my account in creative cloud and it shows that I have trial versions of adobe illustrator and photoshop which I have already downloaded and had previously shown purchased. Now I cant call anyone for help because I have to be a paying customer even though I already am. Perhaps I mistyped my email the first time but I'm unsure how to fix it now since I am currently being charged monthly for apps I can't access. 

[John T Smith]

Call  https://helpx.adobe.com/contact/phone.html

or

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html