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I want to get access to my Creative Cloud content and migrate it from old profile to new one

New Here ,
Jan 13, 2023 Jan 13, 2023

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Hi there!

I have a question for the techs out there.

I want to get access to my Creative Cloud content + Libraries and migrate it from old profile to new one - within the same organisation.

 

I can login to both profiles.
Old profile is now stripped from Creative Cloud solution and Libraries 😞
New profile has fresh 1TB of space 😐

 

I got info from my organisation’s administrator that recently our company made new contract with Adobe and this steps took place:

  1. Adobe IDs became Business IDs;
  2. access to Creative Cloud solution was shifted between profiles (connected to the same account with the same email).

 

I was not informed in advance that such event will take place… Imagine me changing colours while the call.

 

What steps should I take to get my files back?

Thanks in advance 🙂

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Cloud storage web assets , Libraries

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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manually download and upload or share links from one to the other account.

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New Here ,
Jan 13, 2023 Jan 13, 2023

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Old profile is now stripped from Creative Cloud solution and Libraries 😞 - no access to files here nor libs...
New profile has fresh 1TB of space 😐

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Community Expert ,
Jan 13, 2023 Jan 13, 2023

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if the previous plan admin can't or won't restore the older account or move the files for you, you can't recover those files.

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