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Illustrator trial expires instantly

New Here ,
Nov 06, 2021 Nov 06, 2021

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Hello! When i start my free trial of Illustrator in the CC app the trial instantly expires and i can only open the software once. This also happens with InDesign and InCopy but not Photoshop (i get the full 7 days of the trial) 

 

Why does this happen and what am i supposed to do to get my full trial?

 

Thanks in advance!

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Adobe Community Professional ,
Nov 06, 2021 Nov 06, 2021

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Did you previously have a trial on that computer?

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New Here ,
Nov 06, 2021 Nov 06, 2021

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Hello! To answer your question, no. I haven't. But i created another account to check if it was a problem with only my account wich it wasn't, the same thing happened there. What is weird is that Photoshop works but not Illustrator! 🙂

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Adobe Community Professional ,
Nov 06, 2021 Nov 06, 2021

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See trial expires early.

https://helpx.adobe.com/in/download-install/kb/trial-software-expired-early.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I read the article and the only thing that could be the cause is an automated virus scan but that doesn't explain Photoshop working.

I understand if you can't help me any further and i appreciate it anyways!

Thanks 

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