Images change when zooming in on mobile.

[R5 shooter]

On my portfolio (website) my images are fine on the computer but when they are viewed from a phone and you try to zoom in on an image in the gallery page, the image changes to the next one.  You can zoom but it also changes to the next image.  Any help on what would stop that?  

Thanks!!!

Chris 

[Nancy OShea · Accepted solution]

On which devices are you seeing this occur?

Do you have a Lightbox Viewer enabled in your site settings?  If yes, try disabling it.

See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe UserVoice - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

EDIT:  Portfolio discontinued their User Voice account. Use the Contact form to leave feedback.

[R5 shooter]

Disabling lightbox did the trick.  I'm unable to zoom the images but it took care of the phone viewing problem. Thanks Nancy.  

[Photo92]

I have the same problem , wow it seems that it's been like this for years now, so I will assume that since the launch lol.

In my case I assumed that disabling lightbox will do the trick, but "just" at the cost of losing that feature, which is not really a solution, but an alternative ..... I emailed Adobe Support , I hope that they will look into it

[Jackson5EFE]

Yeah its really really annoying that if you want it to not glitch out/ change images every time you touch the screen, you have to sacrifice being able to view the high res image at all. It isn't full resolution when not in lightbox so when you zoom in its blurry. Soooo Portfolio is basically just fundementally broken. Nobody can view Portfolio images full res on mobile which is how like 80% of people consume media now. And especially frustrating because I'm sure it could be fixed by one dev in like 2 hours.

[kglad]

if you want to contact adobe about this:

portfolio questions: https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

portfolio faq: https://help.myportfolio.com/hc/en-us