Infinite File syncing - waiting for connection

[BarboraSuchanova]

In desktop app as well in web app of creative cloud I cannot display nor sync my files, I was using Adobe XD as latest, app is up to date, I tried restarting computer, different browsers, different wifis, nothing helped. Please what can I do?

[Neelamk]

Hi Barbora,

We are sorry for your difficulties as you are unable to sync your files in Creative Cloud. To help you better, could you please us with the below details.

>>What operating system are you using?

>>What browser version are you using?

>>Please share the Creative Cloud Version and also please try to use any other application other than Adobe XD to see if it generates the same issue.

Also please refer to the below article which also might resolve the issue:

https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

We are here to help, it is just we need a few more details.

Regards,

Neelam

[BarboraSuchanova]

Hello, I am using Windows and I was trying Chrome and Mozilla multiple
browser versions, I experienced the issue with the Creative Cloud desktop
app also - No files were shown and I always saw error.
Version of Creative Cloud I use is 5.3.1.470

I tried all the things you mentioned in the article.

Thanks for your help,
Barbora

[Neelamk]

Hi Barbora,

Thank you for the information. We would recommend you uninstall and reinstall the Creative Cloud Application then check if this resolves the issue. Please follow the article link below and perform the steps from Solution 2.

• Kill any running Creative Cloud Library process by using the Task Manager on Windows or Activity Monitor on macOS.

  Note that the name of the process is "CCLibrary (32/64 bit)".

• Quit any running Adobe applications.

Use the Creative Cloud Cleaner Tool to clean the Creative Cloud Library.

https://helpx.adobe.com/in/creative-cloud/kb/libraries-panel-not-working.html

Please let us know if this helps.

Regards,

Neelam

[BarboraSuchanova]

It's fixed now, the sync issues appeared abroad, now when returned and
connected to the home wifi again, it works again and all files are synced

[Neelamk]

Hi Barbora,

It's great news. I am glad to hear. I hope it works all good now. Please let us know if you have any issues. We are here to serve you always with your query.

Thank you.

Regards,

Neelam