Internet interruption

New Here ,
Aug 03, 2021 Aug 03, 2021

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When I boot up any of the adobe application it interrups my connection in 5 seconds. It goes back to normal when I close the program. I tried to set rules inbound and outbound on the firewall but it didn't work for me. Some services don't allow me to have internet connection while I'm using applications.

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Community Expert ,
Aug 03, 2021 Aug 03, 2021

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[Moderator moved from Using the Community (forums) to Creative Cloud Services.]

 

Which operating system do you have?

Are TLS 1.2 connections enabled?

You might need to further adjust your Firewall and Anti-Virus settings.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 03, 2021 Aug 03, 2021

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I use win10.

I think, they all are enabled. If there is another specific location to enable then I don't know.

What sort of adjustment I need to do ? Do you have any idea ?

I couldn't a clear solution for this problem yet.

 

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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See if this helps.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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